Return Policy

Last updated: July 22, 2026

At Triunique, we want you to have a positive shopping experience. Our return policy depends on whether the product is sold directly by Triunique or by one of our marketplace merchants.

1. Triunique Products

Products sold directly by Triunique may be returned within 7 days of delivery if:

  • The item is damaged upon arrival.
  • The incorrect item was delivered.
  • The item has a manufacturing defect.

2. Marketplace Merchant Products

For products sold by independent merchants through the Triunique platform, return requests are handled directly by the respective merchant according to their own return policy.

Triunique does not make return decisions for merchant-sold products but will assist in connecting customers with the appropriate merchant when needed.

3. How to Request a Return

To request a return, please contact us via WhatsApp and provide:

  • Your order number.
  • Your name.
  • Photos showing the issue (if applicable).
  • A brief description of the problem.

We will review your request and, if your order was fulfilled by a marketplace merchant, forward or direct you to the appropriate merchant for resolution.

4. Unboxing Video Requirement

To support any claim for a damaged, defective, missing, or incorrect item, customers are required to record a clear, continuous video while opening the package.

  • The video must begin before the package is opened.
  • The shipping label and the sealed package must be clearly visible.
  • The package should be opened in one continuous recording without pauses, edits, or cuts.
  • The video must clearly show the contents of the package and any damage, defect, missing item, or incorrect product received.

Failure to provide a clear and unedited unboxing video may result in the return or replacement request being declined, as it serves as important evidence for verification.

5. Non-Returnable Items

Returns may not be accepted for:

  • Items damaged due to misuse, negligence, or improper handling.
  • Products that have been used, altered, or are not in their original condition (unless defective).
  • Items marked as non-returnable by the merchant.
  • Claims for damaged, missing, or incorrect items submitted without the required unboxing video.

6. Contact Us

For any return-related questions, please contact us through WhatsApp. We will assist you or connect you with the appropriate merchant as quickly as possible.