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Merchant Guide 2024

Sell More. Reach Further.
Your Complete Merchant Guide.

Everything you need to set up your shop, list products & services, and connect with customers on Triunique.

Step 1

Register Your Business

Takes 5–10 minutes. Your profile goes live after admin approval — usually within 24 hours.

1
Fill Business Details

Enter your shop name, business type (Individual or Company), category, and a description of what you sell. Be specific — customers read this.

2
Contact & Address

Add your WhatsApp number with country code (e.g. 91XXXXXXXXXX), email, password, and full business address with pincode.

3
Upload Profile Images

Upload a square logo (300×300px) and a landscape shop image (800×400px). These appear publicly on your profile and listings.

4
Identity Documents

Upload your Aadhaar Card (mandatory) front side as JPG or PDF. PAN Card is optional but builds trust. Documents are stored securely.

5
Accept Agreement

Read and accept the Merchant Agreement — covering product quality, no fake listings, customer service standards, and platform rules.

6
Submit & Wait for Approval

After submission, our admin team reviews your application. You'll be notified once approved. Only approved merchants can add listings.

Pro tip: Add your Google My Business link during registration. It shows a "Get Directions" button on your profile and significantly increases walk-in customers.
Step 3

Add Products & Services

Go to My Listings in the portal and click + Add New Listing.

1
Choose Listing Type

Select Product (physical item you ship or hand over) or Service (repairs, consulting, catering, etc.). Different fields appear based on your choice.

2
Pick Image from Gallery

Click Select from Gallery to choose your main product image. All images come from your gallery — upload there first before adding listings.

3
Name, Description & Price

Write a clear product name and detailed description. Set Price and optional Original Price to automatically show a discount percentage badge.

4
Choose Category

Select from the category dropdown. You can click + Add New to create a custom category on the spot if yours isn't listed.

5
Sizes, Colors & Variants

For fashion items, add available sizes (S, M, L, XL) and colors (Red, Blue, Black) as comma-separated values. Customers will see these as selection options.

6
Fill SEO Details

Enter a Meta Title (50–60 chars) and Meta Description (120–160 chars). This is how your product appears in Google search results.

Discount tip: Set an "Original Price" higher than the selling price to show a "–XX% off" badge on your listing. This significantly increases click-through rates.
Services

Listing Services

Services work differently from products — here's what's unique about service listings.

  • Service Locations field — A special field appears where you enter the cities or areas you serve (e.g. "Anantapur, Kurnool, Home visits within 20km").
  • Service Charge label — The "Price" field label changes to "Service Charge (₹)" to reflect that it's a fee, not a product price.
  • ₹0 = Contact for pricing — If your service price varies per job, leave the price as 0 and it will show "Contact for pricing" instead.
  • Default limit: 2 service listings — Contact us to increase your service listing limit if you offer multiple services.
  • Customers contact via WhatsApp — All service inquiries go through the WhatsApp button on your service listing. Respond promptly for best conversion.
Step 4

Complete Your Merchant Profile

A fully filled profile builds customer trust and improves your visibility in search results.

  • Banner Image — Upload a wide 1200×400px image that appears at the top of your merchant profile page. This is the first thing customers see.
  • Structured Address — Fill Door Number, Street, Landmark, City, State and Pincode. Visible to logged-in customers in your profile's Details section.
  • Google My Business Link — Add your GMB URL so customers can get directions to your shop with a single tap.
  • Profile SEO — Set a Meta Title and Description for your merchant profile page so it appears in local Google search results for your business name.
  • WhatsApp Number — Ensure your WhatsApp number is correct. Customers contact you directly for every order or inquiry through this number.
Pro Tips

SEO Tips — Get Found on Google

Good SEO means customers find you through Google without you paying for ads.

  • Product Name: Include the main keyword in the product name. Instead of "Blue Saree" write "Blue Silk Banarasi Saree — Traditional Bridal Wear".
  • Meta Title: Keep it 50–60 characters. Include your main keyword and location. Example: "Handmade Leather Wallets — Anantapur, Andhra Pradesh".
  • Meta Description: Write 120–160 characters summarising what you sell, your quality, and a soft call to action. Avoid stuffing keywords — write naturally.
  • Alt Tags on Images: When uploading to your gallery, always add an Alt Tag describing the image (e.g. "blue silk saree with gold border"). Google reads these.
  • Keywords field: Add 5–8 comma-separated keywords per listing. Use terms your customers would actually type into Google to find your product.
  • Complete your description: Write at least 3–4 sentences about the product — material, use case, dimensions, colors available. Longer, helpful descriptions rank better.
Newly added listings may take 1–4 weeks to appear in Google results. This is normal — Google needs time to crawl and index new pages.
Orders

Managing Orders & Customers

All orders on Triunique come through WhatsApp. Here's the full flow.

  • Customer clicks "Order via WhatsApp" — They are redirected to WhatsApp with a pre-filled message including the product name and price. You just reply.
  • Respond quickly — Responding within 30 minutes dramatically increases order completion. Set up WhatsApp Business auto-replies for after-hours.
  • Confirm order details — Always confirm: product variant (size, color), delivery address, preferred payment method (UPI, cash, etc.) and expected delivery date.
  • Send payment proof — After payment is received, send the customer a UPI transaction screenshot or receipt as confirmation.
  • Update listing visibility — If a product goes out of stock, immediately set it to Private (hidden) in My Listings to avoid customers ordering unavailable items.
Important: Never promise a delivery date you cannot meet. Customer complaints about missed deliveries are the #1 reason for merchant suspensions.
Merchant Plans

Choose Your Merchant Plan

When you register, you choose a plan that sets your listing limits. All plans are completely free — pick the one that matches your business type.

Best for Sellers
Products Plan
For shops selling physical products
20 Products listings
2 Services listings
20 Gallery images
Get Started →
Best for Freelancers
Services Plan
For professionals & service providers
10 Services listings
2 Products listings
20 Gallery images
Get Started →
⭐ Most Popular
Best for All Businesses
Products + Services
For businesses selling products & services
10 Products listings
10 Services listings
20 Gallery images
Get Started →
All plans are completely free. Need more listings? Contact us at triuniqueofficial@gmail.com or WhatsApp and we can increase your limits.
Rules

Listing Rules

Community rules all merchants must follow to maintain a trusted marketplace.

Strictly prohibited: Illegal/counterfeit products, adult content, fake listings, price manipulation, duplicate spam listings, sharing login credentials. Violations result in immediate account suspension without notice.
Images

Image Specifications

Use these exact specs for best display quality across all devices.

Product Image
800 × 800 px
Square · JPG/PNG/WebP · Max 5MB
Profile Banner
1200 × 400 px
Landscape · JPG/PNG · Max 5MB
Logo
300 × 300 px
Square · PNG preferred · Max 2MB
Shop Image
800 × 400 px
Landscape · JPG/PNG · Max 5MB
Documents
Any resolution
JPG / PNG / PDF · Max 5MB
Auto Format
WebP output
All uploads auto-converted for speed
All uploaded images are automatically converted to WebP format — this makes your listings load 30–50% faster on mobile, improving customer experience and Google ranking.
FAQ

Frequently Asked Questions

Quick answers for the most common merchant questions.

Is it free to register and list products?
Yes, registering and listing products on Triunique is completely free. No commission is charged on sales. You keep 100% of your revenue.
How long does approval take after I register?
Admin review typically takes 24–48 hours after you submit your registration with all required documents. You will be contacted via WhatsApp or email once approved.
How do customers contact me to order?
Customers click the WhatsApp button on your product or service listing. They are redirected to WhatsApp with a pre-filled message. You simply reply to confirm and complete the order.
Can I list both products and services?
Yes! You can list physical products and services under the same merchant account. Just switch the listing type to "Service" when adding a service listing. Different fields will appear.
How do I increase my listing limit?
Contact us via WhatsApp or email at triuniqueofficial@gmail.com with your shop name and reason, and we will update your limit within 24 hours.
Can I edit or delete listings after publishing?
Yes. Go to My Listings in the portal and click Edit on any listing to update price, images, description, or status. To delete a listing, click the Delete button (this is permanent).
How do I hide a listing temporarily?
Edit the listing and set Visibility to Private. The listing will be hidden from all customers and search results but saved in your account. Set it back to Active anytime.
My logo upload keeps failing — what do I do?
Make sure the file is JPG, PNG, or WebP format and under 5MB. Avoid special characters in the filename. If it still fails, try compressing the image using a tool like tinypng.com and re-uploading.
What image format should I upload?
Upload JPEG, PNG, or WebP files. Images are automatically converted to WebP format for faster loading. Maximum 5MB per image.
Can I have multiple WhatsApp numbers for different products?
Yes. When adding or editing a product, you can enter a "WhatsApp Override" number. Orders for that specific product will go to that number instead of your main account number.
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